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FAQ

There is no difference between the rates for weekday and weekends

There is a one-off charge of $20 one per seat, however this fee may be waived depending on the length of hire

No, however any additional drivers must be over 21 and hold a current, full drivers license

Cash, Credit card, Debit Card, however you will need a credit card to secure the booking

Daily insurance is included in the rental rate and we do take an insurance excess bond by holding credit card details only.

Yes, after hours fees do apply.

Yes, we have a range of seats to suit your child’s age and size

No, animals are not permitted in any of our vehicles

No, smoking is not permitted in any of our vehicles

This depends on length of extension. Any alterations to the rental may change the rate

The 20 per cent deposit fee is non-refundable and may be held against future hire

Call the depot and let us know how late you are running and an estimated time that you will return the vehicle.

This depends on length of hire, if it is only a short term hire then a fee may apply.

A full day’s rental is 24 hours from day and time of pick up. If the hire time exceeds 5 – 6 hours, then another day’s hire may apply.

It is preferable that you refuel the vehicle to the same level it was at the time of hire before you return it. If the vehicle is returned empty then you will be charged the cost to fill it as well as an administration fee.

You need to be over 21 years old and hold a full, current drivers’ license

Either by telephone or email – we prefer details in writing.

A full, current drivers’ license and credit card

Kiwi Direct Rental Cars will provide a toll free number to call if you require assistance for any reason during your rental period

You can let us know by either telephone or email.